v635 working with T-Mobile
a while ago i got the new Motorola v635, after months of getting frustrated with my phone not being able to get on the web and not being able to send picture messages, i finally took the time to get it straightened out.
i called the T-Mobile 611 for customer service which you get that recording where they ask you to say the stuff instead of pressing the buttons. after a couple questions like name, number and last four of you’re social, i was put on hold. about 2 minutes later i get the customer services rep. she is nice and asks me the same questions i told the machine. then i tell her what is wrong… she is totally lost. she transfers me to the tech department. now this is the best part of the tmoble customer services – if you want to wait a little longer, you can have them call you back. the wait time was about 3 hours, but i was just running errands and hanging out for the day anyway.
3 hours later im sitting on my couch watching a movie with josh, jennika and matt and i see its an 800 number. i answer, puts me on hold for about 30 seconds, and a guy answers asking for the same questions again. then he starts asking me what the problem is. i tell him i cant use my phone to send pictuers or get on the web. the guy asks me for another phone number he can call me back at and so i give him josh’s. 30 seconds later the guy is on the other line. he asks about the model of my phone and such. then sends text message which updates my phone. i enter a 4 digit pin, restart the phone, change a few settings which are easy to find, and web access is working. he sends me another text message, update again, enter the pin and i have picture messaging working. amazing!
then he tells me about a deal where for $4.99 i can get 400 text and picture messages. thats 400 text, or 400 picture, or 250 text/150 pictre messages. get it?
we are all done so he asks if there is anything else he can help me with. ask isked him his name again and he told me jim, then i asked to speak to his manager. a couple minutes later i was talking to jim’s manager about how excellent of a job jim did and how impressed i was with their customer service. the manager said he is going to put jim in for some corporate… regional… award or something and talks to me about how good of a guy jim is. then he transfers me back to jim and jim thanks me for the compliment, then (this is the best part) he tells me that there is a glitch in the messaging system where they dont keep track of the text messages and picture messages together! instead, they keep track of text messages AND picture messages. so you really get 400 text messages a month, and 400 picture messages a month for $4.99. thats freaking sweet man!
later i set up flickr so i could upload pictures to it via email (or image messaging). next i’m going to download an email blogger for wordpress and tweak it so i can post blogs, as well as picture and video blogs straight from my phone. how sweet would that be?
